Terms of Service

The legal foundation of our partnership. Transparency, security, and your privacy are built into our architecture. # Terms of Service **Last Updated: February 2026** ### 1. Acceptance of Terms By creating an account, accessing, or using the Flarite Software-as-a-Service (SaaS) platform provided by Demands Hub AI Solutions LLC ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service. If you do not agree, do not use our services. ### 2. Description of Service We provide AI-powered infrastructure management and virtual assistants designed to integrate with cloud platforms and seamlessly manage services like Cloudflare. The Service is intended exclusively for commercial, business-to-business (B2B) use. ### 3. Consent to Marketing and Communications By creating an account and opting in through our checkboxes, you explicitly consent to receive transactional, educational, and promotional communications directly from Demands Hub AI Solutions LLC. This includes, but is not limited to, email newsletters, product updates, SMS text messages, direct mail, and outreach from our sales representatives regarding new features, services, or special offers. For SMS communications, message and data rates may apply, and message frequency varies. You can reply STOP to opt-out of SMS at any time, or reply HELP for assistance. Your consent is obtained directly by us and will not be sold, rented, or traded to third parties. You may also opt out of promotional communications at any time by utilizing the "unsubscribe" link provided in our emails or by contacting our support team; however, you will continue to receive essential account and billing notifications. ### 4. Artificial Intelligence Disclaimer You acknowledge that our services utilize complex, machine-learning AI models. While we strive for high accuracy, AI-generated responses may occasionally be inaccurate, incomplete, or lack context. You are solely responsible for monitoring the output of the AI assistants. We are not liable for any infrastructure misconfigurations, loss of revenue, reputational damage, or disputes arising from the AI's output. ### 5. Limitation of Liability and Data Management To the maximum extent permitted by applicable law, Demands Hub AI Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the Service. **Data Mismanagement Disclaimer**: While we architect our systems using security-first, industry-recognized standards, you acknowledge that no digital system is entirely impenetrable. You agree that Demands Hub AI Solutions LLC assumes no liability for any unauthorized access, data breaches, data loss, or mismanagement of data resulting from third-party actions, system failures, or cyberattacks. You are responsible for ensuring your own backups and complying with all data privacy laws applicable to your business. ### 6. User Responsibilities and Acceptable Use You agree not to: * Reverse engineer, decompile, or attempt to extract the source code or foundational models of our AI. * Use the Service to process highly sensitive personal information outside of designated, secure pathways. * Use the Service for any unlawful or fraudulent purpose. ### 7. Governing Law These Terms shall be governed and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. ### 8. Dispute Resolution and Binding Arbitration PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. **Agreement to Arbitrate**: You and Demands Hub AI Solutions LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, the use of our Service, or our privacy practices shall be resolved by mandatory, binding arbitration, rather than in court. **Waiver of Jury Trial**: BY AGREEING TO THESE TERMS, YOU AND DEMANDS HUB AI SOLUTIONS LLC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. **Class Action Waiver**: You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (1) no arbitration or proceeding shall be joined with any other; (2) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (3) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. **Arbitration Procedures**: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Maryland. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. **Exceptions to Arbitration**: Notwithstanding the above, either party retains the right to bring an individual action in small claims court if the claim qualifies. Additionally, either party may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).